Q. I am unable to hear the audio
A. If you cannot hear the presentation and you have downloaded the necessary player, your PC may not have a sound card or the network from which you are accessing the Internet may have a firewall that blocks streaming media, in which case please contact your IT systems administrator.

If you have a sound card and are sure that a firewall is not the problem, then you may be experiencing network congestion, in which case reconnect to the audio by pressing 'stop' followed by 'play' on the control panel.

Q. I am getting an error page instead of the slides
A. Press the F5 key (PC) or Command-R (mac) on your keyboard, the audio and slides will then automatically restart. If you continue to get an error, please check that your Internet connection is still active.

Q. What do I need to listen to the presentation?
A. To listen to the presentation, you need Windows Media Player. If you have an older version of the player, we recommend that you upgrade to the latest version for optimal playback. You can download the latest version of the player from the link below.

If you are using a mac, you can use the flip4mac plugin for quicktime instead. This can also be downloaded via the link provided below

Q. Which web browser should I use?
A. This presentation is best accessed using Netscape 7.0 or Microsoft Internet Explorer 5.0 or above. You can download the latest version of these web browsers from either Microsoft or Netscape. Please note that due to a different security implimenation within the Firefox browser, this presentation will not run correctly in Firefox.

Q. What are the minimum system requirements?
A. To access this webcast, your computer must conform to the following minimum specifications. If you are unsure, please contact your IT systems administrator.

Windows 98, 2000, Me, XP
Windows Media Player 7 or above
Pentium Processor
16MB RAM
2MB Hard Disk Space
16-bit Sound Card
56k modem
256 colors

MAC
PowerPC or Intel Processor
Windows Media Player
16MB Ram
2MB Hard Disk Space
56k modem
256 colors

Q. Accessing the presentation from behind a company firewall
A. In a corporate environment, users may be unable to access any form of webcast due to security restrictions on the internal network. Please contact your IT systems administrator and confirm the following:

1: That company policy does not actively disallow streaming media
2: That the network and player are configured correctly for your network

Further information on firewalls can be found at http://www.microsoft.com/athome/security/protect/firewall.mspx

Q. I still can't view the presentation
A. If you are still experiencing difficulty, please contact us.